Cancellation & Refund Policy

Yaanx, operated by Yaanx Mobility Private Limited ("Yaanx"), provides SaaS software to taxi operators, fleet owners and transport businesses ("operators"). This policy covers the fees operators pay to Yaanx: the monthly platform fee, storage, per-trip charges, messaging and any other Yaanx service, including applicable GST.

It does not cover rides booked on an operator’s own website or app. Cancellations and refunds for rides are set by each operator under their own policy.

You can cancel your Yaanx subscription at any time. Email [email protected] from your registered email address with the subject line "Cancel Subscription" and your business name.

• Your service continues until the end of the current billing month.
• Fees are billed monthly in arrears, so you will receive one final invoice for usage up to the end of that month.
• No further invoices are raised after that.
• Any invoices already due must still be paid.
• Any unused prepaid wallet balance is refunded in full to the original payment method within 5–7 working days of your service ending. It is not used to pay your final invoice, which is paid as normal.
• After your service ends, your data is handled as described in our Data Deletion page and Privacy Policy.

Fees paid to Yaanx are non-refundable, including for partial months, unused features or unused storage, except in the cases below. Unused prepaid wallet balance is not a fee and is refunded when you cancel, as set out under Cancelling Your Subscription.

We refund the full excess amount when:

• The same invoice was paid more than once (duplicate payment).
• You were charged more than the invoice amount.
• You were charged in error for a service you did not use or an invoice that was cancelled.

Approved refunds are made to the original payment method within 5–7 working days of confirmation. Your bank may take a few more days to show the credit.

Where a refunded amount was invoiced with GST, we issue a GST credit note for it.

A domain name registered for you through Yaanx is a one-time purchase and is non-refundable once the domain has been registered.

Email [email protected] with the subject line "Refund Request" and include:

• Your business name and registered phone number
• The invoice number
• The payment date, amount and payment reference (for example the Razorpay payment ID)
• The reason for the refund

We will review the request and confirm the outcome by email.

If money was debited but the payment failed or the invoice still shows unpaid, the amount is normally reversed automatically by your bank or our payment gateway within 5–7 working days. If it is not, contact us at [email protected] with the payment details.

We may update this policy from time to time. The effective date above shows when it was last changed.

YAANX MOBILITY PRIVATE LIMITED, CIN U62013TN2026PTC195959. Registered Office: Plot No. 264, Door No. F/22, 2nd Main Road, Block F, Anna Nagar East, Perambur Purasawalkam, Chennai, Tamil Nadu – 600102, India. Phone: +91 96004 44241. Email: [email protected].